Reservation Services

Reservations-Club Services
ResortCom has created a world-class customer service, reservation and travel contact center specializing in the needs and uniqueness of the timeshare and fractional owners. We combine a well-trained and culturally diverse team with a focus on experience delivery with ResortCom’s award winning service platform.

Services

  • Reservation services for club operations
  • Multi-lingual Reservation Contact Center for Vacation Clubs, Associations and Resorts
  • Club Services
  • Owner and Hotel Rental Programs
  • Yield Management Experts
  • Points Program Implementation
  • Platinum Concierge Services for Luxury Properties
  • Travel Escapes! Club™ - A Premium Members Only Travel Club

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Results & Benefits

Our sales and customer experience oriented approach has yielded excellent results: for one of our largest clients we are producing over $1 Million USD in additional revenue per month in up-sell

ResortCom has combined effective yield management with strong rental solutions to its resort clients. Programs are designed to fill developer owned, HOA unused and/or owner rental program inventory. ResortCom will apply a comprehensive, yet cost effective, suite of superior technology, distribution strategies, and sales and marketing tools to maximize ADR’s and occupancies to enhance the profitability of our clients.
Reservation Platform Features

The guiding design principle for ResortCom’s reservation module was ease of use, helping reduce required training time and enhancing focus on process and experience delivery rather than technology. Due to the diverse clients currently serviced through the solution, the platform is inherently flexible and scalable, handling close to a million reservation transactions per year.

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Platform Features

  • 5 Step reservation wizard for ease of use
  • Flexible reservations rule engine for process control
  • Points Reservation and management
  • Activities and room Up-sell
  • GDS integration for air and hotel
  • Online Reservations
  • Yield Management

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