Financial Services

Services

Loan Collections & Portfolio Management
Welcome Calls/Member Services
Statement management/fulfillment
Maintenance Fee billing and collections
Tax Withholding Trusts, Custodial Services and Lender Support
International Banking Solutions
Multi-Currency Credit Card Payment Solutions

Results

ResortCom is recognized as the leader in portfolio management and collections in the Industry with the best performing portfolios and the lowest cancellation rates. ResortCom manages over 250,000 members/owners and processes over $500 million in credit card transactions every year.

 

Key performance metrics include:

Most consistent top results in industry
Healthiest portfolios
Lowest delinquencies
Lowest accounts lost in back end
Lowest foreclosures
Average results maintained at 94% “current” and > 98.5% 2 payments or less delinquent
Average foreclosures less than 8% annually
Special care for first payment defaults and new members
Customer service focused collections with a multi-lingual, culture sensitive staff
Coordination with third party collection agencies
Monthly executive reports with performance analysis

Request a Demo

Platform Features

If you prefer to utilize your own staff, ResortCom’s award-winning CX Platform offers a full featured Financial Services module. We give you the same access to the tool set we are using to produce results:

Contract entry wizards
Contract and statement digitization
Automated import of contracts via XML or batch import
Loan Servicing
Maintenance fee assessment and billing for monthly, quarterly, annual
Complete statement customization
Automated address verification
Delivery tracking
Postage optimization
Integrated credit card authorization
Online payment and self service integration
Extensive reporting capabilities and dashboards
Multi-currency capabilities
And much more…
Available in English, Spanish and Portuguese

Contact Us