Financial Services
    1. Truly global partner for international timeshare companies
    2. Online/Web member payment processing
    3. Automated payment programs (ach, credit cards, etc.)
    4. Fully integrated CRM system to manage any customer questions and follow-up
    5. Full knowledge base website for member "Question and Answers"
    6. Online/real time access to all reporting and member data (over 100 financial reports)
    7. Data warehouse and flexibility to create additional reporting
    8. Access to all member financial data for additional analysis
    9. All reports can be downloaded into client’s system and modified further as desired
    1. Most consistent top results in industry
      • Healthiest portfolios
      • Lowest delinquencies
      • Lowest accounts lost in back end
      • Lowest foreclosures
    2. Average results maintained at 94% “current” and > 98.5% 2 payments or less delinquent
    3. Average foreclosures less than 8% annually
    4. Delinquency management typically for 0 - 120 days
    5. Special care for first payment defaults and new members
    6. Customer service focused collections
    7. Coordination with third party collection agencies
    8. Monthly executive reports with performance analysis
  • Maintenance Fee Billing & Collections
    1. Online/real time access to credit card authorization and reporting
    2. All approved authorizations deposited within 48 hours
    3. Chargeback management and inquiry response
    4. Full reporting and reconciliation of approvals and deposits
    5. All major credit cards processed
    6. Mexico-based credit card processing (in dollars or pesos) with online web access
    7. Primary merchant card processing partner is Chase Paymentech
    8. Over $400M processed annually
    1. Approved third party servicer by all major timeshare and fractional lenders
    2. Eligible loan reporting for funding
    3. Collateral preparation
    4. Monthly lender reporting and yearly tax reporting
    5. Funding assistance as needed
    6. Approved document custodian for most lenders
  • ASP Loan Servicing Infrastructure Services
    1. Flexible trust structures for timeshare club structures
    2. Trustee services for real estate and land trusts
    3. Inventory control
    4. Certificate issuance
    5. Escrow and payment processing services
    6. System integration and software services
    Click here to visit FNTC website

Since 1985, ResortCom has been providing receivables servicing on timeshare and fractional loans and maintenance fees. Besides the servicing, we have specialized in “Portfolio Management”. ResortCom has become known as the top performer in Portfolio Management for all of our clients (best performing portfolios, lowest delinquencies and foreclosures).
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